Frequently Asked Questions and Troubleshooting

ALL of our courses have been assigned General or Ethics Continuing Education Units (CEUs) by The Colleges of Medicine of South Africa for the Continuing Professional Development (CPD) Programme of the Health Professionals Council of South Africa (HPCSA).  Selected courses have been allocated CPD points from The Council for Pastoral and Spiritual Counsellors (CPSC).

Once you have completed the final quiz of each course and passed with a mark of 80% or more, you can download and print your certificate. If you are registered with HPCSA or CPSC and have indicated that you require CEUs, please email Aimee Kinsley, our Admin Manager, at admin@patchsa.org with a copy of your certificate of completion. She will verify your results and send you your CPD certificate within 3 days.

At the end of each month all allocated CPD points will also be sent through to HPCSA to be uploaded directly onto their database.

For nurses, social workers and allied professionals who need CPD points, we suggest that you request a CPD certificate from Aimee (see paragraph above) and send this to your council, requesting they convert these points on your behalf.

If you are working on a course and have taken a break or closed the site and returned at another time, you will likely have been logged out of your account. To log back in, please follow these steps:

1. Click on My Account at the top of the page.
2. Enter the email address you used to create your account and your password.
3. If you have forgotten your password, click on Forgot my password and you will be sent an email in order to reset it.
4. Tick the reCAPTCHA box if asked to do so. (You may be asked to click on items in a picture as well)
5. Click on Log in 
6. Once logged in, you should have full access to the course/s you are enrolled in.

If you have followed all the steps set out in the previous answer and you are still not able to log into your account, there may be an issue with your computer. Please follow these steps to see if you can fix the problem.

1. Close all the tabs and any documents open on your computer, including the one for Patch Academy. (Remember to save any work you may have open!)
2. Restart your computer, making sure you allow it to do any updates it may require.
3. Try again following these steps:
   1. Click on My Account at the top of the page.
   2. Enter the email address you used to create your account and your password.
   3. If you have forgotten your password, click on Forgot my password and you will be sent an email in order to reset it.
   4. Tick the reCAPTCHA box. (You may be asked to click on items in a picture as well)
   5. Click on Log in
4. If that still does not work, please clear all cookies and cache from your browser and try again. (You can usually do this by holding down the keys Control/Shift/Delete at the same time. A menu will pop up asking you what you want to clear.)

1. If you have purchased or registered for a course and are logged into your account, you will see the words ‘Continue Study’ under the course/s.
2. If you have purchased or registered for a course and are NOT logged into your account, you will see the words ‘Enroll Now’ under the course/s.
3. OR click on My Account and see whether or not you have logged in.
4. To log back into your account, follow the steps found in the answer to the first question.

Sometimes we offer coupon codes for a percentage discount on a course. If you have a coupon code for a discount, please follow these steps:

1. Click on ‘Enroll Now’ under the course for which your coupon is valid.
2. Follow all the steps to register for and purchase the course. You will find these under ‘Get Started‘
3. Insert your coupon code where indicated and continue with the purchase.
4. Your discount will be calculated at the checkout and you will be asked to pay the remainder of the course fee.