Frequently Asked Questions and Troubleshooting

We know that technology can be challenging and not everyone is comfortable navigating an online learning platform such as Patch Academy. Listed below are questions we are regularly asked and problems that people doing our courses may encounter. If your problem or question is listed below, please see if you can solve it by following our step-by-step instructions.

However, if you cannot do so, you are welcome to send an email to Sue at or Tracy at for personal assistance.

Please note that we work during normal office hours so may not respond immediately to your email.